Shipping Policy

Thank you for visiting and shopping at Zohra Jewelry. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 10-12 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping will not be chargeable within India for Prepaid orders above INR 3000. COD orders and prepaid orders below INR 7500 are charged according to the order value - shipping estimates are available at checkout.

COD is only applicable for orders below INR 7500.

For international orders, shipping charges will be calculated based on the shipping location.

* Overnight delivery is only available for orders with delivery addresses within Kolkata.

Delivery delays can occasionally occur.

We ship via reputed delivery partner Bluedart / DTDC / Delhivery for domestic orders and Aramex/ DHL for international shipments.

Disclaimer : Our international pricing varies from our INR pricing keeping currency fluctuations in account.

Shipment to Countries

Zohra Jewelry ships to addresses within following Countries only:

US, UK, UAE, New Zealand, Australia, Canada, China, Hong Kong, Japan, Indonesia, Thailand, South Africa, Qatar, Oman, Malaysia, Singapore, Mauritius, France, Italy, Spain, Netherlands, Poland, Germany, Mexico, Bangladesh, Nepal, South Africa and Sri Lanka.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Zohra Jewelry is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Delivery Method – International

Pricing in our International catalogue differs from the pricing in our INR catalogue. We take exchange rates and currency volatility into account.

International shipping charges are mentioned on our website. Shipping charges and transit time will vary, depending on the location. All international packages are shipped via Aramex/DHL. Orders are not shipped or delivered on weekends or holidays.

International delivery cannot be guaranteed within a time frame due to customs.

*Prices do not include custom duty

Please Note: VAT, duties and taxes will be applicable as per your country’s regulations and are to be borne by the customer. These charges will be billed separately to you by the courier company at the time of delivery.

Shipping Charges are based on shipping destination and weight of your parcel. Shipping companies determine shipping charges based on the package weight, customs clearance and various other factors.

Damages

If you believe that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call us at +91 6291510223 or email us at customercare@zohrajewelry.com mentioning your order reference number. We shall try our best to ensure that a replacement delivery is made to you at the earliest.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.